Shipping Policy

Thank you for shopping with Aetheal by Seagull Healthcorp . This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order on our website, you agree to the terms outlined below.

Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Processing times may vary during peak seasons or due to high demand, but we will keep you informed in case of any delays.

Shipping Methods and Delivery Time
We partner with trusted courier services to ensure safe and timely delivery of your orders. Standard delivery timelines within India are 5–10 business days from the date of dispatch, depending on your location. Delivery to remote or rural areas may take longer than usual.

Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase. Free shipping may be offered on select products or for orders above a specified value, as mentioned on our website from time to time.

Order Tracking
Once your order has been shipped, you will receive an email or SMS notification with the tracking details. You can use this tracking number to check the status of your shipment on the courier partner’s website.

Delivery Attempts
Our courier partners will make up to two delivery attempts. If delivery is unsuccessful due to an incorrect address, unavailability of the recipient, or refusal to accept the parcel, the order may be returned to us. Additional shipping charges may apply for re-delivery.

Damaged or Missing Items
We take utmost care to pack and ship your products safely. If your order arrives damaged or has missing items, please notify us within 48 hours of delivery by emailing us at saurabh@seagullhealth.com or calling +91-9772751161 with your order details and photographs of the package/product.

International Shipping
Currently, Aetheal ships only within India. For future updates about international shipping, please stay tuned to our website or contact our customer support team.

Delays Due to Unforeseen Circumstances
While we strive to deliver your orders on time, delays may occur due to factors beyond our control such as natural disasters, strikes, lockdowns, or courier delays. We will notify you promptly in case of any significant delays.

Address Accuracy
Customers are responsible for providing accurate shipping details at checkout. Aetheal will not be responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

Contact Information
For any questions or concerns regarding shipping, please reach out to us at:
Email: saurabh@seagullhealth.com
Phone: +91-9772751161